Shipping & Delivery

Discovery upholds the principles of product integrity, delivery speed, and optimized pickup times. You can rely on us to deliver the highest quality cells, on time and according to your schedule.

To meet these standards, we use AeroSafe Global packaging, offer customer-focused delivery options, and maintain an optimized processing schedule.

Cold Chain Logistics

To ensure product integrity and superior quality, Discovery has partnered with leading cold chain logistics providers to deliver cryopreserved human blood and bone marrow-derived products to organizations around the world. Protecting your temperature-sensitive research material and GPS tracking throughout the process are vital, and we’re here to help. Contact your account manager or project manager to Learn More. 

AeroSafe for Product Integrity

Discovery has partnered with AeroSafe Global to provide validated, insulated, and reusable shipping packaging in accordance with ISTA 7D standards in summer and winter profiles. The AeroSafe shipping package will maintain a safe temperature range to ensure that all primary cell products are protected with the integrity and viability expected from us.

  • Temperature-controlled: up to 96 hours after packaging.
  • Sustainable shipping: reusable and recyclable packaging and shipping materials.
  • Safe and reliable: over $9 billion worth of product shipped with no product lost.

Shipping Temperatures

We store and ships all cell products at the most favorable temperature range for product integrity and viability. Cryopreserved products are stored in liquid N2 vapor phase (≤ –135°C) and shipped on dry ice.

*15-30ºC (cold room temperature) is available upon request.

Same-Day, Next-Day, or a Specific Date

In as little as one hour, Discovery’s bi-coastal donor collection facilities deliver fresh products to researchers in the San Francisco Bay and Boston Metropolitan areas on the same day as collection. FedEx delivery options are available throughout North America for all cryopreserved products. Contact us today about your same-day or express delivery needs!

  • Same-day delivery for San Francisco Bay and Boston Metro areas.
  • Next-day delivery for all cryopreserved products in North America.
  • Specific date delivery can be scheduled upon request.

Optimized Pickup Times

Our early collection times and on-site processing provide the flexibility to select release times for time-sensitive research projects. We are ready to assist you in selecting the best pickup time for your next order. All products are available for overnight shipping or next-day courier. Fresh available pick-up times are listed on the chart to the right.