Our Culture, Our Work, Our Rewards

Great Benefits

Great Benefits

Great Benefits

We want you and your family to be covered with medical, dental, and vision.

What You Get

What You Get

What You Get

We offer a generous amount of vacation, paid holidays, plus personal days!

We Help You Save

We Help You Save

We Help You Save

We automatically contribute a percentage to your 401(k) plan.

We've Got You Covered

We Have You Covered

We Have You Covered

When unexpected events occur, we have you covered with employer-sponsored life insurance, accidental death, and dismemberment, plus short and long-term disability insurance.

Tasty Bites

Tasty Bites

Tasty Bites

Our employees enjoy a catered lunch monthly and a weekly treat. We also throw an occasional potluck along with our annual banquet, summer BBQ, and more!

Extra Rewards

Extra Rewards

Extra Rewards

Get other voluntary benefits such as legal services, auto, home, renters, and pet insurance, to name a few, at preferred group rates.

Careers at AllCells


Front Desk Coordinator

Alameda, California, United States

Job Description:


Reporting to the Manager, Donor Management, the Front Desk Coordinator is primarily responsible for the management of donor scheduling and appointments in a very busy blood and bone marrow collection facility. This includes assisting with donor recruitment, scheduling, payments, and database management.


This role requires precise attention to detail along with good organizational and time management skills. This position is also required to interact professionally with donors and collaboratively with clinical staff to facilitate an efficient and timely collection schedule.


Job Responsibilities:

  • Create and maintain a welcoming and friendly environment through engaging with donors at the front desk.
  • Assist donors with appointment check-in process, ensuring donors complete any entry screening and all required paperwork.
  • Check donors out of their appointments, ensuring any compensation is accurately processed and distributed.
  • Provide education to donors during New Donor onboarding, including promoting current promotional programs (i.e. Refer a Friend).
  • Manage routine donor scheduling to ensure fulfillment of all appointments.
  • Participate in donor retention and appointment execution activities, including recruiting events on an as needed basis.
  • Monitor daily collection schedules and communicate accordingly to clinical and other departments.
  • Communicate any disruptions to the collection schedule in real time and reach out to donors as needed to secure a replacement.
  • Engage in ongoing donor communication through phone calls / emails.
  • Respond promptly to donor issues, concerns or questions.
  • Assist with clinical administrative tasks as needed.
  • Assist DM Project Team in custom order donor identification, retention and sourcing.
  • Maintain accurate and live time information in the donor management system including donor contact information and all communication exchanges.
  • Perform routine quality checks to ensure donors are correctly allocated to their appointments.
  • Prepare needed paperwork for next day collections as assigned, including but not limited to donor consents, donor payment sheets etc.
  • Make routine donor reminder emails, calls or texts as assigned.
  • Provide general administrative support including but not limited to copying, filing, and document preparation as needed.
  • Other duties as assigned by department or manager.


Job Requirements:

  • Minimum of 3 years related administrative experience. Previous experience working in blood collections or donor related field a plus.
  • Must have excellent communication skills, both written and verbal.
  • Strong customer service orientation toward both internal customers and external clients.
  • Excellent technical and computer skills; knowledge of Google Apps, Microsoft Word, and Excel strongly preferred; willingness to learn additional job-relevant software, as required.
  • Must possess excellent organizational skills, and be extremely thorough and self-motivated.
  • Must be able to complete job tasks accurately and in a timely manner.
  • Able to multi-task, work independently and manage multiple competing priorities.
  • Proven ability to handle high volume workload in a calm and constructive manner.
  • Must accept instruction with open, cooperative, positive, and team-oriented attitude.
  • Strong phone etiquette, warm yet professional demeanor.



Education: Associate's diploma or degree preferred


Location: Alameda, CA



What AllCells Offers:


AllCells offers a competitive salary and benefits package. For our full-time employees, we offer medical, dental, vision, and life insurance. We also offer long/short term disability, 401K, FSA, rich paid time off plan, 12 holidays, and a bonus program.



AllCells, LLC is an Equal Opportunity Employer

Position Type: Full time

Experience Required:3 Year

HR Generalist/Recruiter

Alameda, California, United States

AllCells is the leading provider of high quality human primary cells to medical researchers around the world and we are driven by the common goal of finding cures for life threatening diseases such as cancer, and other autoimmune disorders. We partner with life science researchers and bio-manufacturing organizations to develop immunotherapies, vaccines, and cell and gene therapy starting material. At AllCells, you will play a role in helping researchers in need, and shaping the processes and solutions that make their jobs easier. Come be part of the future of AllCells!


AllCells is searching for a HR Generalist/Recruiter who has the drive and passion to improve employee experience and promote a best place to work culture for our growing organization.

Partnering closely with our Director, Human Resources, this true generalist role is responsible for recruiting, payroll, day to day HR life cycle administration, and coordinating corporate events. Our team is small, so in this role you will have the opportunity to make a meaningful impact on the organization and the team!


This role is based and requires you to work on-site in our Alameda, CA offices.


Job Responsibilities:

  • Manage the recruitment process by coordinating job postings, partnering with hire managers to develop a recruitment strategy, phone screen candidates, as well as ensure that we provide excellent candidate experience
  • Build candidate pipeline by sourcing passive candidates; drive internal and network referrals, attend and host events and leverage online postings
  • Develop internal and external communication strategies and tools to increase awareness and attract top talent
  • Conduct and and coordinate all onboarding and offboarding activities
  • Organize and execute employees events and recognition programs to increase engagement and promote recognition
  • Develop and focus on initiatives that drive company culture
  • Provide support to employees and managers in the handling of all human resource related activities which may include but not limited to onboarding/offboarding, leaves of absence, benefits, etc.
  • Process bi-weekly payroll and review timecards for compliance with company and regulatory policies
  • Enter employee data and maintain accurate records in HR system and pulling reports as needed to provide analytics related to people metrics
  • Other projects and duties as assigned by manager


Job Qualifications:

  • 2-5 years of experience in human resources or recruiting with experience working with different HRIS and ATS systems
  • Associates degree in human resources related field
  • Effective oral and written communication skills & excellent interpersonal skills
  • Detail-oriented with strong organizational and effective follow up skills
  • Proven planning and organizational skills, superb attention to detail, ability to handle multiple tasks with a high level of accuracy, and ability to work well under deadlines
  • Able to work independently and within a collaborative team oriented environment using sound judgment in decision-making
  • Solutions-oriented, engaged in your work, embrace challenges and think of ways to enhance efforts
  • Passion for customer service and people experience
  • Strong ability to handle confidential information with discretion and maturity
  • Proficiency with MS Office Suite, Google environment


What AllCells Offers:

AllCells offers a competitive salary and benefits package. For our full-time employees, we offer medical, dental, vision, and life insurance. We also offer long/short term disability, 401K, FSA, rich paid time off plan, 12 holidays, and a bonus program.


AllCells, LLC is an equal opportunity employer

Position Type: Full time

Experience Required:3 Year

Customer Success Manager (Life Sciences)

Massachusetts, United States

Join us at AllCells and help shape the future of biotech. Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it's providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough. AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you'll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.


Job Description:

Reporting to the Senior Manager, the Customer Success Manager (CSM) I role serves as a customer-facing role which will focus on providing an exceptional customer experience. The role is responsible for partnering with our Business Development Managers (BDM) to cover specific accounts within a defined territory. The CSM works as a liaison between the customer and the internal Operations teams to determine the feasibility of customer requests, as well as coordinate, process and schedule customer orders. The CSM I will also be responsible for actively learning more complex aspects of technical product knowledge and internal workflows as a path towards becoming a fully independent CSM II.


Job Responsibilities:

Customer Focus

  • Gather specific details and ask the appropriate qualifying questions in order to have enough detail to build a quote that accurately captures the customer’s request
  • Assist in on-boarding new customers by educating them of specific AllCells’ products and ordering requirements
  • Be available during the company’s operating hours to answer any inbound communication and address urgent issues in a timely manner
  • Skillfully handle customer complaints while communicating in a diplomatic and tactful tone
  • Actively follow up on expiring quotes to ensure customers are receiving the product they need in a timely fashion


Internal Customer Advocate

  • Communicate effectively with internal teams to accurately convey customers’ requests within the context of established workflows
  • Manage internal escalations to the appropriate team member(s) in order to proactively address them and ensure they are taken to resolution
  • Identify trends in basic orders and offer suggestions to improve the customer experience


Team Contributor

  • Willing to take initiative beyond own responsibilities to help out fellow team members
  • Welcomes collaboration with internal team members and carries a positive attitude


AllCells Expert

  • Learn about AllCells’ products and what differentiates each product
  • Learn about cross functional internal workflows and how it applies upstream to facilitate a seamless customer experience
  • Become an expert at utilizing the internal ERP system
  • Work towards learning how to manage more complex customer projects
  • Complete other projects or tasks as assigned by Supervisor/Manager


Job Requirements:

  • Bachelor's of Science in Life Sciences or related field
  • Successful candidates will enjoy working with people and have a passion to be successful at AllCells and in the Life Sciences field.
  • Excellent communication skills, customer relations and problem solving capabilities. As a client-centered area of activity, the candidate must have strong interpersonal and communications skills as well as a good sense of organization.
  • Self-starter who can work well independently on assigned tasks as well as being a contributor to team goals and initiatives.
  • Demonstrated ability to perform efficiently in a fast-paced, technical, low-acceptable error rate workplace.
  • Demonstrated capabilities in application of standard software platforms (Google Business Apps) to achieve daily responsibilities. Applied experience in the use of NetSuite or other ERP/CRM systems is a plus.

Position Type: Full time

Experience Required:3 Year

Laboratory (Operations) Specialist I

Alameda, California, United States

Join us at AllCells and help shape the future of biotech. Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it's providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough, AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you'll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.


The Laboratory Operations Specialist is responsible for processing and isolating human primary cells and conducting quality control analysis.


Job Responsibilities:

  • Processing and isolating human and animal primary cells using immunomagnetic isolation technology.
  • Generating electronic & written records based upon testing and analysis of cell and/or tissue samples.
  • Maintaining and organizing laboratory work area, consumables, and equipment.
  • Preparing buffers, reagents, and other laboratory consumables.
  • Testing cell culture media and reagents.
  • Washing and maintaining lab-ware.
  • Reporting out-of-specification products to managers.
  • Handling and disposing of biological waste.
  • Complying with laboratory policies and procedures.
  • Maintaining finished goods inventory.
  • Performing QA/QC on finished goods.
  • Maintaining equipment.
  • Train new lab staff.
  • Validating new SOPs/equipment.
  • Other duties as assigned.

Job Requirements:

  • 1-2 years of laboratory experience in the life science or healthcare industries.
  • Able to read, interpret, and communicate basic technical documents.
  • Able to learn and operate standard laboratory equipment.
  • Strong communication, interpersonal, and teamwork skills.
  • Basic cell culture skills.
  • Proficient in Google Apps, Microsoft Word, Excel and PowerPoint.
  • Demonstrated ability to accurately follow work instructions and meet project timelines.
  • Occasional overtime and weekend work may be required depending upon project timelines.
  • Experience with ERP systems is a plus.

Education: Associates Degree in Biology or related life science discipline.

Location: Alameda, California



AllCells offers a competitive salary and benefits package. For our full-time employees, we offer medical, dental, vision, and life insurance. We also offer long/short term disability, 401K, FSA, rich paid time off plan, 12 holidays, and a bonus program.



AllCells, LLC is an equal opportunity employer

Position Type: Full time

Experience Required:3 Year

Registered Nurse (Full-time, Apheresis/Infusion/Oncology Experience)

Quincy, Massachusetts, United States

Join us at AllCells and help shape the future of biotech. Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it's providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough. AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you'll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.


The Registered Nurse follows day to day instructions and guidance from the Lead RN and delivers direct care to paid donors undergoing blood and/or tissue collections in an outpatient setting. The duties of the Registered Nurse fall into two main categories; those of general nursing and those of a hemapheresis clinician. The Registered Nurse also has a variety of administrative and non-clinical tasks. This individual must demonstrate personal commitment to quality and accountability while contributing to company objectives.


Responsibilities:

  • Initiate, perform, and complete donor collection procedures according to specified policies and standard operating procedures.
  • Follow established process flow to ensure customer orders are fulfilled and shipped timely.
  • Perform and document pertinent assessments to establish donor eligibility and qualifications.
  • Provide donor education as it relates to specific collection procedures ensuring the sustained reliability and safety of the donor base, this includes thorough explanation on collections process as well as reinforcement on commitment needed to program.
  • Ability to analyze diagnostic laboratory data.
  • Ensure donor safety including managing adverse events during collection procedures.
  • Acts as a resource person to other clinical team members.
  • Demonstrate effective and professional interdisciplinary communication.
  • Able to manage time effectively and establish efficient work flow on the donor floor.
  • Demonstrate competency and maintain confidentiality.
  • Ability to monitor daily schedule and coordinate daily workflow with front desk staff and perform all front desk duties as needed.
  • Lead continuous improvement of practices, processes and procedures to further donor satisfaction, compliance, documentation and efficiency.
  • Perform daily functions of the lead RN in the absence of the lead RN. Including, act as clinical point of contact during audits or clinical investigations.
  • Promotes an atmosphere of open communication that facilitates staff input into decision-making, resolution of conflict, and collegiality among all team members.
  • Other duties as assigned.



Requirements:

  • Current active Massachusetts Registered Nurse License
  • Current CPR certification.
  • Minimum 4 years of full time clinical nursing experience required.
  • Excellent venipuncture skills required.
  • Prior oncology, Apheresis, blood bank, or infusion experience preferred.
  • Strong computer skills with knowledge of Microsoft Word, Excel and Google Apps strongly preferred; willingness to learn additional job-relevant software (donor database management system, electronic medical records).
  • Usually walking or standing to do work with some sitting, bending and stooping will be required.
  • Work is performed in an environment that involves everyday risks and discomforts requiring safety precautions typical of outpatient medical clinics.
  • Some pushing and/or pulling of wheeled equipment will be required, as well as some lifting.
  • Tasks involve exposure to blood, body fluids or tissues.


Location: Quincy, MA


What AllCells Offers

AllCells offers a competitive salary and benefits package. For our full-time employees, we offer medical, dental, vision, and life insurance. We also offer long/short term disability, 401K, FSA, rich paid time off plan, 12 holidays, and a bonus program.


AllCells, LLC, is an Equal Opportunity Employer

Position Type: Full time

Experience Required:3 Year

Donor Screener/Phlebotomist

Alameda, California, United States

Donor Screener/Phlebotomist


Job Description:

Under the supervision of the Senior Director, Clinical Services, this staff member will be performing phlebotomy, education and providing direct care to paid, healthy donors undergoing blood and/or tissue collections in an outpatient setting. They will be responsible for coordinating the scheduling, vetting, capacity planning, and execution of screening for new and returning donors in a research program. In an effort to provide consistent education along with proper vetting of unqualified participants, they must help develop and curate an onboarding program designed to build connection and trust with donors. Goal of the position is to provide donors with the best possible first impression of the facility and program via communication, interpersonal interactions and customer service.


Responsibilities:

  • Venipunctures and blood collection, donor/patient recruitment & retention, donor/patient database management, donor/patient screening, medical histories, vital signs, and bone marrow assistance. Incumbent is also expected to: manage donor/patient reactions along with consulting with Registered Nurse(s) or co-workers.
  • Required to work independently to provide a consistent delivery of education and engagement with incoming donors with focus on retention, commitment and program guidelines.
  • Must help develop and continuously improve an onboarding process for donors aimed targeting key performance indicators and further recruitment.
  • Must have excellent verbal communication skills and the ability to communicate effectively with donors.
  • Responsible for vetting and acceptance of donors into the donor pool. Must be decisive and able to navigate donor interactions independently.
  • Responsible for high level understanding of the Donor Management System, donor acceptance criteria and pool demographic needs.
  • Responsible for show rate and successful execution of donor onboarding programs via innovative as well as routine methods.
  • Required to stay in communication with donor management needs and directions.
  • Required to perform routine communications with donors prior to screening on site to ensure best utilization of screening capacity.
  • Assist RN with apheresis collections, ensuring completion according to established procedures, guidelines, and regulatory requirements.
  • Maintain safety and cleanliness of the Clinical Division. Work independently and consult with coworkers in a professional manner as needed.
  • Initiate, perform, and complete donor collection procedures according to specified policies and standard operating procedures as requested to help collection staff.
  • Recruit potential donors through our donation programs.
  • Work cooperatively with other staff members and assists others in their task completion.
  • Accurately enter data into the computer system on an ongoing basis.
  • Manage and maintain the company subjects' database to expedite and facilitate the clinical research work.


Requirements:


  • Certified/Licensed Phlebotomist or Medical Assistant with minimum 1 year phlebotomy experience. This is a critical and non-negotiable requirement.
  • Current BLS for Healthcare Providers (CPR and AED) Certification.
  • Familiar with HIPAA regulations and compliance.
  • Knowledge of Microsoft Word, Excel and Google Apps strongly preferred; willingness to learn additional job-relevant software (donor database management system, electronic medical records), as required.
  • Must have high level verbal communication skills both in person and phone.
  • Customer or donor service experience required.
  • Must be able to work independently or in a lead role.
  • Must be self motivated

Education:

High School/ GED or higher college degree


Location: Alameda, CA


AllCells, LLC is an equal opportunity employer

Position Type: Full time

Experience Required:3 Year

Registered Nurse (Full-time, Apheresis/Infusion/Oncology Experience)

Houston, Texas, United States

Join us at AllCells and help shape the future of biotech. Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it's providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough. AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you'll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.


The Registered Nurse follows day to day instructions and guidance from the Lead RN and delivers direct care to paid donors undergoing blood and/or tissue collections in an outpatient setting. The duties of the Registered Nurse fall into two main categories; those of general nursing and those of a hemapheresis clinician. The Registered Nurse also has a variety of administrative and non-clinical tasks. This individual must demonstrate personal commitment to quality and accountability while contributing to company objectives.


Responsibilities:

  • Initiate, perform, and complete donor collection procedures according to specified policies and standard operating procedures.
  • Follow established process flow to ensure customer orders are fulfilled and shipped timely.
  • Perform and document pertinent assessments to establish donor eligibility and qualifications.
  • Provide donor education as it relates to specific collection procedures ensuring the sustained reliability and safety of the donor base, this includes thorough explanation on collections process as well as reinforcement on commitment needed to program.
  • Ability to analyze diagnostic laboratory data.
  • Ensure donor safety including managing adverse events during collection procedures.
  • Acts as a resource person to other clinical team members.
  • Demonstrate effective and professional interdisciplinary communication.
  • Able to manage time effectively and establish efficient work flow on the donor floor.
  • Demonstrate competency and maintain confidentiality.
  • Ability to monitor daily schedule and coordinate daily workflow with front desk staff and perform all front desk duties as needed.
  • Lead continuous improvement of practices, processes and procedures to further donor satisfaction, compliance, documentation and efficiency.
  • Perform daily functions of the lead RN in the absence of the lead RN. Including, act as clinical point of contact during audits or clinical investigations.
  • Promotes an atmosphere of open communication that facilitates staff input into decision-making, resolution of conflict, and collegiality among all team members.
  • Other duties as assigned.



Requirements:

  • Current active Texas Registered Nurse License
  • Current CPR certification.
  • Minimum 4 years of full time clinical nursing experience required.
  • Excellent venipuncture skills required.
  • Prior oncology, Apheresis, blood bank, or infusion experience preferred.
  • Strong computer skills with knowledge of Microsoft Word, Excel and Google Apps strongly preferred; willingness to learn additional job-relevant software (donor database management system, electronic medical records).
  • Usually walking or standing to do work with some sitting, bending and stooping will be required.
  • Work is performed in an environment that involves everyday risks and discomforts requiring safety precautions typical of outpatient medical clinics.
  • Some pushing and/or pulling of wheeled equipment will be required, as well as some lifting.
  • Tasks involve exposure to blood, body fluids or tissues.


Location: Houston, TX


What AllCells Offers

AllCells offers a competitive salary and benefits package. For our full-time employees, we offer medical, dental, vision, and life insurance. We also offer long/short term disability, 401K, FSA, rich paid time off plan, 12 holidays, and a bonus program.


AllCells, LLC, is an Equal Opportunity Employer

Position Type: Full time

Experience Required:3 Year

Customer Success Manager (Life Sciences)

United States

Join us at AllCells and help shape the future of biotech. Our diverse backgrounds in hematology, immunology, biotech and business fuel our creativity to find new solutions for our customers. Whether it's providing the highest quality cells to researchers around the world or supporting them in finding the next breakthrough. AllCells is looking for the best minds to help meet the changing demands of scientific research. At AllCells, you'll play an important role in staying a step ahead of what researchers need, and shaping the processes and solutions that make their jobs easier. Come be a part of the future of AllCells.


Job Description:

Reporting to the Senior Manager, the Customer Success Manager (CSM) I role serves as a customer-facing role which will focus on providing an exceptional customer experience. The role is responsible for partnering with our Business Development Managers (BDM) to cover specific accounts within a defined territory. The CSM works as a liaison between the customer and the internal Operations teams to determine the feasibility of customer requests, as well as coordinate, process and schedule customer orders. The CSM I will also be responsible for actively learning more complex aspects of technical product knowledge and internal workflows as a path towards becoming a fully independent CSM II.


Job Responsibilities:

Customer Focus

  • Gather specific details and ask the appropriate qualifying questions in order to have enough detail to build a quote that accurately captures the customer’s request
  • Assist in on-boarding new customers by educating them of specific AllCells’ products and ordering requirements
  • Be available during the company’s operating hours to answer any inbound communication and address urgent issues in a timely manner
  • Skillfully handle customer complaints while communicating in a diplomatic and tactful tone
  • Actively follow up on expiring quotes to ensure customers are receiving the product they need in a timely fashion


Internal Customer Advocate

  • Communicate effectively with internal teams to accurately convey customers’ requests within the context of established workflows
  • Manage internal escalations to the appropriate team member(s) in order to proactively address them and ensure they are taken to resolution
  • Identify trends in basic orders and offer suggestions to improve the customer experience


Team Contributor

  • Willing to take initiative beyond own responsibilities to help out fellow team members
  • Welcomes collaboration with internal team members and carries a positive attitude


AllCells Expert

  • Learn about AllCells’ products and what differentiates each product
  • Learn about cross functional internal workflows and how it applies upstream to facilitate a seamless customer experience
  • Become an expert at utilizing the internal ERP system
  • Work towards learning how to manage more complex customer projects
  • Complete other projects or tasks as assigned by Supervisor/Manager


Job Requirements:

  • Bachelor's of Science in Life Sciences or related field
  • Successful candidates will enjoy working with people and have a passion to be successful at AllCells and in the Life Sciences field.
  • Excellent communication skills, customer relations and problem solving capabilities. As a client-centered area of activity, the candidate must have strong interpersonal and communications skills as well as a good sense of organization.
  • Self-starter who can work well independently on assigned tasks as well as being a contributor to team goals and initiatives.
  • Demonstrated ability to perform efficiently in a fast-paced, technical, low-acceptable error rate workplace.
  • Demonstrated capabilities in application of standard software platforms (Google Business Apps) to achieve daily responsibilities. Applied experience in the use of NetSuite or other ERP/CRM systems is a plus.

Position Type: Full time

Experience Required:3 Year

To contact AllCells about careers, please fill out the form below.